Privacy Policy

Last Updated: 23 December 2025

Pyroproof Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Who We Are

Company Name: Pyroproof Ltd
Company Registration Number: 4680364
Registered Address: 39 Woodhurst Crescent, Liverpool L14 0BA, United Kingdom
Contact Email: info@pyroproofltd.com
Contact Phone: +44 7591 898138

We are a data controller for the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide to Us

When you contact us through our website enquiry form or by other means, we may collect:

• Contact Information: Full name, email address, phone number
• Enquiry Details: Type of enquiry (sales or general), your message and any other information you choose to provide
• Business Information: Company name, project details (if applicable)

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type and version, operating system
• Usage Information: Pages visited, time spent on pages, links clicked
• reCAPTCHA Data: When you submit our contact form, Google reCAPTCHA collects hardware and software information and sends it to Google for analysis to prevent spam and abuse

3. How We Use Your Information

We use your personal information for the following purposes:

• Responding to Enquiries: To respond to your questions, requests for quotes, or general enquiries about our passive fire protection and dry-lining services
• Providing Services: To deliver the services you have requested and manage our business relationship with you
• Communication: To send you information about our services that may be of interest to you (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Website Security: To protect our website from spam and fraudulent activity using reCAPTCHA

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate Interests: Processing is necessary for our legitimate business interests in responding to enquiries and providing our services
• Contract Performance: Where we have entered into a contract with you for our services
• Consent: Where you have given us specific consent to process your data for marketing purposes
• Legal Obligation: Where we need to comply with legal requirements

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website and conducting our business (e.g., email hosting, website hosting)
• Google (reCAPTCHA): When you submit our contact form, reCAPTCHA data is sent to Google for spam prevention. Google's use of this information is governed by their Privacy Policy
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Enquiry Data: Retained for up to 3 years after your last contact with us
• Client Data: Retained for up to 7 years after project completion for legal and accounting purposes
• Marketing Consent: Until you withdraw your consent

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• reCAPTCHA Cookies: Used by Google to prevent spam and abuse

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Transfers

Your information may be transferred to and stored in countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

© 2024 Pyroproof Ltd. All rights reserved.